Email Template to End Users inform them of Verisend

Subject: Important Security Update: Using Verisend for Email Authentication

Dear Colleagues,

Our organization has deployed Verisend to enhance email security. Verisend helps you quickly identify authenticated emails you can trust through clear visual indicators.

Key Points:

1. Only trust messages with the green Verified indicator
2. Contact IT Support before acting on any unverified messages

Authenticated Messages You Can Trust:

1. Internal Senders

• Look for "Internal Sender" verification
• Any message claiming to be internal without this indicator is fraudulent
• Appears consistently in both Outlook and Notes
  
  

2. Verified Brand Senders

• Official brand logos appear for authenticated corporate senders
• If a company name appears without their verified logo, treat as suspicious
• Consistent display across both email platforms

3. Known External Contacts

• These are contacts in your address book or previous correspondents
• Trust level should match your existing relationship with the sender
• Authentication status visible in both mail clients

Exercise Caution:

4. New External Senders

• Valid but unfamiliar senders require additional verification
• May be legitimate new contacts or potential impersonators
• Verify through alternative channels before taking action

5. Unverified External Messages

• Messages with yellow "Unverified" indicators require caution
• Do not:
  • Share sensitive information
  • Transfer funds
  • Use alternate contact methods
  • Click unexpected links or attachments

High Risk - Take No Action:

6. Suspected Forgeries

• Messages with forged sender information
• Always consult IT Support before any interaction
• Never click links or download attachments
• Do not reply or forward these messages

Authentication Status:

• The green Verified indicator appears consistently in both Microsoft 365 and Notes
• Brand logos display for authenticated corporate senders
• Security status is immediately visible when opening messages

For any questions about message authenticity or Verisend indicators, please contact IT Support.

Best regards, [Your IT Security Team]