Problem
You have upgraded the Domino server and updated one or more user mail files to use the latest template which came with the Domino upgrade. The updated users no longer see the Verisend features in their mail file.
Background Information
Verisend does not automatically install itself into new mail templates on an ongoing basis. Only by using the Verisend installer can you create a mail template which has the Verisend features.
Solution
Download the latest Verisend installer and use the features to just install Verisend to new database templates.
1. Download the latest installer from: https://maysoft.com/info.nsf/BlogName/How-to-Deploy-the-Verisend-Template
2. Close all your open your Notes clients (Notes, Admin, Designer) then re-launch Notes using the 'Run As Administrator' option.
3. Open the installer and click the 'Begin Installation' button, then accept the license code agreement.
4. Go to step 4 in the installer and change the option to 'Advanced Installation'.
4. In step 5, jump straight to the section '3. Mail Templates'. You should not need to use sections 1 or 2 if Verisend is already in use on the server. Follow the directions in section 3 to create a version of your new mail template with Verisend installed.
5. Proceed to step 5 section '4. Update User Mail Database Designs' for some options to apply the new template to user mail files.
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